Friday, December 2, 2011

Wizz Air: Another Unpleasant Experience

It happened to me again. Another unpleasant experience with Wizz Air. You can read my first adventure with them here and my opinion about the website, which is an important part of Wizz Air service, here. This time there were not large queues of passengers at the airport, still one of the flights was late due to accumulated delay. The leg room was again very insufficient but nothing unexpected in this department either. In addition, they made us to replace our home-printed web check-in papers with new boarding passes at one of the airports, which made the home-printed passes pretty much unnecessary. Yet, people will continue to print expendable paper at home until Wizz Air is charging an airport check-in fee if you have not preliminary made a web check-in. But all of these were not a surprise.

The thing that really annoyed me was that they broke my suitcase. I suppose, it happens sometimes. But in the case of Wizz Air it's more irritating cause you have to pay for your check-in luggage. This is the reason why almost everybody travels with just hand baggage on Wizz Air flights and this leads to additional discomfort for all of the passengers since there is not enough space for everyone's hand luggage in the cabin of the plane. Everyone carries a big piece of cabin luggage (up to the allowed limits and sometimes even exceeding them) which actually results in even more uncomfortable trip because many passengers have to put their "real" hand luggage below their seats.

Another related problem partially due to the above one is that you have to compete for earlier boarding on the plane because first, you have to be ahead of the others if you want to put your baggage in the designated compartments and second if you are not flying alone chances are you will seat separated from your fellow-travellers if you've not been fast enough to leave behind the majority of "competitors". I don't know why Wizz Air do not assign seats at the time of check-in, especially when you are forced to check-in twice actually. This "first-come, first-served" principle seems a little bit inappropriate for an airline company. After all, assigning seats is a far easier task than transporting passengers.

Now, to return on the broken trunk. I wouldn't be so annoyed if there were not 2 particular reasons. First, most of the passengers do not pay the additional tax for baggage so Wizz Air flights practically have almost nothing to handle in this aspect. I would expect that a large company as they are pretending to be should know how to handle just a few suitcases. They should have enough time to handle them carefully because of their small number. And second, I had paid for my luggage explicitly. It had not been just a free supplement to my ticket but a separate service I had paid for. If they cannot handle my luggage properly, they should not charge me for such a service.

Finally, when I arrived at the airport and I saw my trunk had been broken, I asked the corresponding clerk should I file a complaint against Wizz Air. The answer was, "you will just lose your time and most likely receive nothing". I wouldn't usually agree easily to not take any action but in this case, I did. Having all of my previous experience with Wizz Air in mind, I thought the guy was probably right: Wizz Air don't care too much for the services they offer, neither for your opinion.

You may ask, why did I use them for a second time. Well, they are obviously cheaper, especially if you catch the right time to book. And what is not less important there are itineraries that are not covered with direct flights by any other airline company so you do not have much of a choice anyway if you don't want to change several planes before you reach your destination.


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