Saturday, February 2, 2013

Farewell to EuroDNS!

Instead of a list of EuroDNS voucher codes valid for year 2013, this time we are going to announce our parting with this European domain name registrar. There are various reasons for our decision and below are a few of them.

In 2012 EuroDNS discontinued their long-lived practice to offer voucher codes valid for renewals in addition to new domain registrations and transfers. EuroDNS' prices rarely have been the best and their main advantage has been the convenience of offering a variety of domain extensions at one place combined with discounted prices due to their frequent coupons valid for renewals. Now, when the discounted prices are gone, EuroDNS' regular pricing hardly can win permanent customers for the majority of the domain extensions they sell. Their pricing model is just not attractive anymore.

Over the years EuroDNS support services have never been great and while this was bearable in conjunction with their previous advantages now it is not really acceptable. The culmination of this charming customer support experience was last year when there were cases when about ten emails were needed in order to receive a decent and not misleading answer from them. It was nothing more than a painful experience.

Finally, they used to offer an affiliate program offering lifetime commissions for orders made by referrals you had sent. They discontinued it too. And this would have been generally Ok if it was valid only for new referrals an affiliate recruited. The problem is they also discontinued the lifetime status of the older referrals, which in essence means they've been dishonest in the first place. True, this does not directly affect customers registering domain names but it demonstrates the way the company is doing business and for us it is not a reliable way.

The above were the main reasons that drove us away from EuroDNS. It takes more than just a few false promises and an incompetent support team to win devoted customers. We do not like to support such companies so we do not recommend this domain registrar anymore.


Anonymous said...

Annual subscription / Transfer for .EU: PBEU12C (33.39 % reduction till 31/10/2013)

Anonymous said...

Thank you for support in the last year. I agree totally with your arguments. do you can recommend another registrar?

best regards,

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